Start with the intent, end with results for your business

Intent Manager uses our industry-leading NLU engine to detect consumer intents, identify conversations to automate, and inform critical business decisions.

Intent Manager transforms how you run your business

Automate conversations to drive efficiency.

Optimize operations with intent-based performance data.

Make informed business decisions.

Intent Manager transforms how you run your business

Automate conversations to drive efficiency.

Optimize operations with intent-based performance data.

Make informed business decisions.

Understand consumer intents and automate conversations

Detect consumer intents in real time with our proprietary NLU engine and automate them with conversation flows configured in Conversation Builder — our intuitive bot-building tool. We've used over a billion conversations to train machine-learning algorithms that power our AI. Our NLU outperforms many competitive benchmarks related to accuracy, precision, and recall across a variety of industries.

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Optimize contact center operations with intent-based performance data

Identify intents with poor consumer sentiment and take action. Route intents to the bot or agent best equipped to resolve them. Improve agent training and tune bot performance to improve intents with low sentiment.

Graph showing the level of sentiment based off MCS

Make informed business decisions

Discover emerging intents related to product defects, service disruptions, billing and payment issues, and more. Use this information to improve products and services, form new policies, and improve the quality and availability of important consumer information.

Graph which helps make business decisions based on user messages

Easily map new, misunderstood phrases to existing intents

Turn human insights into actionable feedback to improve intent comprehension with AI Annotator. This makes labeling conversation data and providing performance feedback stress-free — helping agents be more productive and bots a lot smarter.

Get up and running quickly with intent starter packs for your industry

LivePerson’s AI, machine-learning algorithms, and deep learning neural networks analyzed over a billion conversations to classify the top intents for a variety of industries. Proprietary large-scale, pre-trained language models (ELMo) were used to preconfigure these intents. This makes it possible for Intent Manager to automatically recognize up to 65% of intents with little-to-no configuration.