Start with the intent, end with results for your business
Intent Manager uses our industry-leading NLU engine to detect consumer intents, identify conversations to automate, and inform critical business decisions.
Start with the intent, end with results for your business
Intent Manager uses our industry-leading NLU engine to detect consumer intents, identify conversations to automate, and inform critical business decisions.
Easily build chatbots to automate conversations
Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create these automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface.
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A flexible bot
management tool
Build automated conversation flows once, and run them on every messaging channel. Easily integrate into any back-end system, including CRM, scheduling tools, order and inventory management systems, payment platforms, and more.
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How leading brands can use Conversation Orchestrator
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A global bank can route VIP customers to dedicated advisors for high-touch, personalized service.
Airline travelers with lost bags are able to be routed back to the same agent until the issue is resolved.
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Based on location, a telco can use bots to provide updates to customers potentially affected by a network outage.
Everyone has a favorite messaging channel
Humans and AI work together to deliver the best customer experience
Agent Assist
Conversation Orchestrator looks across agents’ conversations and recommends the best bots or content.
Bot Human Tango™
Both humans and bots can contribute to conversations. The Conversational Cloud allows the seamless handoff from one type of agent to the other.
Agents as bot managers
Human agents make the best bot managers. With the Conversational Cloud, they can oversee bot conversations across the contact center.
Humans and AI work together to deliver the best customer experience
Agent Assist
Conversation Orchestrator looks across agents’ conversations and recommends the best bots or content.
Bot Human Tango™
Both humans and bots can contribute to conversations. The Conversational Cloud allows the seamless handoff from one type of agent to the other.
Agents as bot managers
Human agents make the best bot managers. With the Conversational Cloud, they can oversee bot conversations across the contact center.
Get up and running quickly with intent starter packs for your industry
LivePerson’s AI, machine-learning algorithms, and deep learning neural networks analyzed over a billion conversations to classify the top intents for a variety of industries. Proprietary large-scale, pre-trained language models (ELMo) were used to preconfigure these intents. This makes it possible for Intent Manager to automatically recognize up to 65% of intents with little-to-no configuration.
Conversational solutions for your industry
Learn more about going Conversational
AI-powered chatbots help you automate and scale
Bots can resolve a massive percentage of consumer questions, freeing up time for humans to focus on higher value tasks.
Learn more
Measure and improve your conversations
Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.
Learn more
Conversational B2B Marketing
It’s no secret that the traditional B2B funnel is flawed. Learn why the future of marketing is conversational and how to get started.
Download guide
Conversational solutions improve the entire customer journey
Discover
Customer
How much does that candle cost?
Transact
Customer
I think I’d like to buy a sandalwood candle.
Track
Customer
Can you tell me when my order will arrive?
Support
Customer
I need to exchange a purchase.
Re-engage
Retailer
A scented candle for Mother’s Day is the perfect gift!
Conversational solutions improve the entire customer journey
Discover
Customer
How much does that candle cost?
Transact
Customer
I think I’d like to buy a sandalwood candle.
Track
Customer
Can you tell me when my order will arrive?
Support
Customer
I need to exchange a purchase.
Re-engage
Retailer
A scented candle for Mother’s Day is the perfect gift!
Product and application security
LivePerson adheres to a comprehensive Secure Software Development Life Cycle that includes the following:
Design and planning
Our security team is actively involved in design for all major projects.
Static code analysis
We conduct routine OWASP and automated scans in our systems.
Security scans and audits
We conduct regular vulnerability scanning and third-party assessments.
Training and awareness
We issue third-party training in secure coding and ethical hacking for our R&D and QA teams.
Want to become a LivePerson AI Native?
Check out our open roles, and follow us on LinkedIn to keep up to date on the latest in AI.
Guidance for operating contact centers during the COVID-19 pandemic
Playbook
A step-by-step guide on how to rapidly transition to an at-home workforce.
Webinar Series
Experts offer specific actions to achieve business continuity amidst the pandemic.
Bloomberg Podcast
LivePerson CEO discusses why call centers should be completely digital.
Bloomberg Interview
LivePerson CTO discusses how to stay connected to and care for your customers remotely.